Compendium of ServiceNow: Platform Development and Architecture Pro Tips

ServiceNow Development Handbook - Third Edition: A compendium of ServiceNow "NOW" platform development and architecture pro-tips, guidelines, and best practices

by Tim Woodruff

4.5 out of 5

Language	:	English
File size	:	7343 KB
Text-to-Speech	:	Enabled
Screen Reader	:	Supported
Enhanced typesetting	:	Enabled
Print length	:	195 pages
Lending	:	Enabled

FREE

Welcome to the ultimate compendium of ServiceNow platform development and architecture pro tips. This comprehensive guide is your gateway to unlocking the full potential of ServiceNow, empowering you to build and manage robust, tailored solutions that drive efficiency and innovation within your organization.

Whether you're a seasoned ServiceNow administrator or just starting your journey, this compendium will equip you with the knowledge and expertise to elevate your ServiceNow skills to new heights. Dive into the depths of platform development, master the intricacies of architecture, and discover the secrets to building and maintaining powerful ServiceNow solutions.

Chapter 1: Platform Development Essentials

1.1 Understanding the ServiceNow Platform

Embark on a deep dive into the core concepts of the ServiceNow platform. Gain a comprehensive understanding of its architecture, modules, and capabilities, laying the foundation for successful platform development endeavors.

1.2 Custom Table Creation and Management

Master the art of creating and managing custom tables, the building blocks of ServiceNow applications. Learn the principles of data modeling, field types, and relationships, empowering you to tailor the platform to your organization's unique needs.

1.3 Business Rule Engine: Unlocking Automation

Harness the power of the ServiceNow business rule engine to automate workflows, enforce data integrity, and streamline processes. Discover the different types of rules, triggering events, and conditions, equipping you to build intelligent and efficient applications.

1.4 Scripting and Integration: Extending ServiceNow

Explore the world of scripting and integration in ServiceNow. Learn how to extend the platform's capabilities using JavaScript and REST APIs, enabling seamless integration with external systems and unlocking endless possibilities.

Chapter 2: Architectural Best Practices

2.1 Modular Design and Reusability

Embrace the principles of modular design to create maintainable and extensible ServiceNow applications. Learn how to break down complex systems into reusable components, promoting code sharing and reducing development time.

2.2 Performance Optimization and Scalability

Ensure the performance and scalability of your ServiceNow solutions. Discover techniques for optimizing database queries, managing cache, and leveraging clustering to handle increasing workloads and maintain optimal system responsiveness.

2.3 Security Considerations: Protecting Your Data

Prioritize the security of your ServiceNow instances by implementing robust security measures. Learn how to configure role-based access control, manage user permissions, and mitigate vulnerabilities, safeguarding your sensitive data from unauthorized access.

2.4 Data Management and Integrity

Maintain the integrity and consistency of your ServiceNow data. Explore techniques for data validation, data cleansing, and data backup and recovery, ensuring the reliability and accuracy of your information.

Chapter 3: Advanced Development Techniques

3.1 Mobile Development: Empowering Users on the Go

Extend the reach of your ServiceNow solutions to mobile devices. Learn how to develop custom mobile applications using the ServiceNow mobile platform, empowering your users to access and interact with ServiceNow on the move.

3.2 Workflow Automation: Streamlining Business Processes

Automate complex business processes using ServiceNow's powerful workflow engine. Discover the different types of workflows, the principles of workflow design, and the tools for creating efficient and error-free processes.

3.3 Integration with External Systems: Unifying Your IT Landscape

Connect ServiceNow to your other IT systems, breaking down silos and fostering seamless data exchange. Learn how to integrate with databases, web services, and third-party applications, unlocking the full potential of your IT ecosystem.

3.4 Cloud Deployment and Management: Embracing the Cloud

Explore the benefits and challenges of deploying ServiceNow in the cloud. Learn how to choose the right cloud provider, configure your instances, and manage your cloud environment, ensuring optimal performance and reliability.

Chapter 4: System Administration and Maintenance

4.1 System Monitoring and Performance Tuning

Maintain the health and performance of your ServiceNow instances. Learn how to monitor key metrics, identify bottlenecks, and implement performance tuning techniques, ensuring your systems operate at peak efficiency.

4.2 Data Management and Backup Strategies

Protect your valuable ServiceNow data with comprehensive data management and backup strategies. Discover the different backup options, the principles of data recovery, and the best practices for ensuring data integrity.

4.3 Upgrades and Updates: Keeping Your System Current

Stay up-to-date with the latest ServiceNow releases to benefit from new features and security enhancements. Learn the best practices for planning and executing upgrades and updates, minimizing downtime and ensuring a smooth transition.

4.4 Troubleshooting and Problem Solving: Resolving Issues Quickly

Equip yourself with the skills to troubleshoot and resolve ServiceNow issues efficiently. Learn how to use diagnostic tools, analyze logs, and leverage the ServiceNow community for support, ensuring minimal disruption to your operations.

Congratulations on embarking on this journey to master ServiceNow platform development and architecture! This compendium has provided you with a wealth of knowledge and practical tips to elevate your skills and empower you to build and manage robust, tailored ServiceNow solutions.

Remember, the pursuit of excellence in ServiceNow is an ongoing endeavor. Stay curious, continue to explore the platform's capabilities, and engage with the ServiceNow community to stay abreast of the latest innovations. As you put these pro tips into practice, you will unlock the full potential of ServiceNow, driving efficiency, innovation, and success within your organization.

ServiceNow Development Handbook - Third Edition: A compendium of ServiceNow "NOW" platform development and architecture pro-tips, guidelines, and best practices

by Tim Woodruff

4.5 out of 5

Language	:	English
File size	:	7343 KB
Text-to-Speech	:	Enabled
Screen Reader	:	Supported
Enhanced typesetting	:	Enabled
Print length	:	195 pages
Lending	:	Enabled

FREE